It was spring in Japan when my co-worker asked her wife in the Philippines to buy SMART PLUG N’ TALK and asked her to immediately send the said device here in Japan.
When the package has arrived he eagerly openned and plugged the device to his laptop expecting that the service would give him convenience to contact his family in the Philippines, suddenly his eagerness turns out to be frustration seeing the error in the softphone DNS error and the settings of the softphone doesn't give any help nor tips how to solve his frustration :D.
Now the tech guy comes in(which is me :D) observing and also reviewing the emails he was exchanging to the tech of smartbro.net giving him the bloody commands of the hell nslookup and so on, unfortunately the genius tech guy of smartbro.net even ask him to nslookup google.com? whats the relation? i dont know what the hell is.
The only problem was the DNS of the softphone(outsmart.smartbro.net) is not properly resolved thats why anywhere in the world it is not going to work, you can try dnsstuff.com and whois outsmart.smartbro.net and you will see the amazing result that it proves that the DNS is not working, see result below
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Whois Server Version 2.0
Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.
No match for domain "OUTSMART.SMARTBRO.NET".
>>> Last update of whois database: Fri, 15 May 2009 04:12:16 UTC <<<>
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see it doesn't work !!!
To solve this problem you can use any DNS on the Philippines that is open in order for you to connect your softphone. Below is the result when I lookup outsmart.smartbro.net using my dns in Philippines.
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dig outsmart.smartbro.net
; <<>> DiG 9.3.1 <<>> outsmart.smartbro.net
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 25112
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 1
;; QUESTION SECTION:
;outsmart.smartbro.net. IN A
;; ANSWER SECTION:
outsmart.smartbro.net. 65103 IN A 203.87.189.252
;; AUTHORITY SECTION:
smartbro.net. 65067 IN NS ns1.smartbro.net.
smartbro.net. 65067 IN NS ns2.smartbro.net.
smartbro.net. 65067 IN NS ns3.smartbro.net.
;; ADDITIONAL SECTION:
ns3.smartbro.net. 65067 IN A 203.84.191.216
;; Query time: 62 msec
;; SERVER: 122.55.19.115#53(122.55.19.115)
;; WHEN: Fri May 15 17:55:56 2009
;; MSG SIZE rcvd: 125
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see it points to 203.87.189.252.
Soon I will post here a DNS IP server in order for you guys to connect to it and solve this problem.
Hope this shed a light to everybody outside Philippines and hope this gives a peace of mind and the ease of emotion as the result of the frustration in such service. :D
